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Junior Help Desk Analyst
Reference Number 4
Type Test4

Job description:

Our Client, one of Canada's big 5 banks, is looking for a Junior Help Desk Analyst. The individual has to have experience trouble-shooting Windows XP, ticket tracking systems (Remedy is an asset), and previous Call Centre/Help Desk experience. Exceptional customer service a must.

Required Skills:

 

• Possesses a university degree/college diploma in Business or Computer Science or equivalent
• 1-2 years First level Technical support experience
• Demonstrated basic knowledge of supported products and platforms (Windows XP, Outlook, Lotus notes, Ticketing system)
• Displays strong knowledge on the following but not limited to Windows XP, Active Directory Microsoft Office suite, Mainframe, E-mail
• Possess strong written and oral communication skills in English (and French would be a nice to have)
• Exhibits exceptional Customer Service skills
• Strong relationship management skills
• Excellent organizational & multi-tasking skills
• Excellent computer skills
• Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
• Illustrates high attention to problem description, detail and impact
• Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
• Excellent understanding of compliance and risk issues

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